Terms of Service

Last updated: October 19, 2026

These Terms of Service ("Terms") govern your use of the services provided by 5 Star Cleaning, a DBA of AmeriTex Pro Services LLC ("Company," "we," "us," or "our"), operating in the Dallas–Fort Worth, Texas area. By booking or using our services, you agree to these Terms.

1. Acceptance of Terms & Electronic Signature

Before completing an online booking, you will be asked to check a box confirming that you have read and agree to these Terms. Checking that box, or confirming a booking by phone, text, WhatsApp, or email, constitutes your electronic signature and has the same legal effect as a handwritten signature under the Texas Uniform Electronic Transactions Act.

By accepting these Terms, you also confirm that the information you provided about your property (size, number of rooms, condition, pets, and access) is accurate, and that none of the conditions listed in Section 7 exist at the property, or that you have disclosed them to us in advance.

We keep a record of the date, time, and version of the Terms you accepted. A link to these Terms is included in your booking confirmation.

2. Services

5 Star Cleaning provides professional residential and commercial cleaning services, including but not limited to: standard cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, special event cleaning, office cleaning, and garage organization.

We reserve the right to refuse service to any client at our discretion, including situations involving unsafe conditions, excessive clutter, pest infestations, or verbal/physical abuse toward our team members.

We provide all standard cleaning supplies and equipment. Specialty materials, products, or equipment beyond a standard cleaning (for example, specialty stone or wood treatments, or heavy post-construction equipment) may be billed separately, with notice to you before use.

Some conditions, such as heavy build-up, hard-water stains, or long-neglected areas, may require more than one cleaning visit to fully resolve.

3. Booking, Scheduling & Arrival

• Bookings can be made online at 5starcleaningdfw.com, by phone at 682-488-9509, or via WhatsApp.
• A booking confirmation will be sent via email once your appointment is scheduled.
• First appointments of the day start at the scheduled time. All other appointments have an arrival window of up to 2 hours to allow for traffic, parking, and prior service overruns.
• The Company reserves the right to reschedule appointments due to emergencies, weather, or unforeseen circumstances.
• We may ask you to send photos of the property (kitchen, stovetop, bathrooms, bedrooms, living areas, and any heavy build-up) by text or email before your service so we can quote accurately.

4. Client Preparation

• Please pick up clutter, clothing, toys, and personal items so our team can clean surfaces and floors. Time spent organizing or decluttering is not included in a standard cleaning.
• Water, electricity, and heating/air conditioning must be on and working when our team arrives.
• Please tell us about any pets when booking. Pets must be secured or kept away from the areas being cleaned.
• Please let us know in advance about any other workers or contractors who will be at the property during service.

5. Cancellation & Rescheduling Policy

We require at least 24 hours' notice to cancel or reschedule an appointment without penalty.

• Cancellations made less than 24 hours before the scheduled service may be subject to a cancellation fee of up to 50% of the service total.
• Same-day cancellations or no-shows may be charged 100% of the service total.
• If our team arrives and cannot perform the service because of a lockout, no access, or water/electricity/HVAC being off, the visit will be treated as a same-day cancellation and may be charged up to 100% of the service total.
• Recurring clients who cancel two or more consecutive appointments may lose their reserved time slot.
• Recurring clients who go a long period without service may have their rate adjusted, since the property may require more work than a regular maintenance visit.

6. Payment Terms

• A valid credit or debit card is required to book online. By booking, you authorize us to charge that card for your service and for any applicable fees described in these Terms.
• We may place a temporary authorization hold on your card up to 24 hours before your service. The final charge is processed on the day of service.
• Payment is due at the time of service unless otherwise agreed in writing.
• We accept credit/debit cards (Visa, Mastercard, Discover, AMEX). Cash and checks are not accepted.
• Returned payments or chargebacks will be subject to a $35 processing fee in addition to the original service amount. Before disputing a charge with your bank, please contact us so we can resolve the issue.
• Overdue balances may be subject to collection proceedings.
• Prices are subject to change. Clients will be notified in advance of any price changes to recurring services.

7. Property Condition, Price Adjustments & Service Disqualifiers

Our prices are based on the information you provide when booking. When our team arrives, they will review the property.

• If the property is larger or significantly dirtier than described, we will let you know before starting. The price or scope of service may be adjusted, and a heavy-duty cleaning fee may apply. If you do not approve the adjustment, we will clean only what fits within the original booking.
• Heavy Duty fee ($50): Homes with heavy grease, soap scum or hard-water buildup, excessive pet hair, or no professional cleaning in the last 6 months require a Heavy Duty cleaning. This is an additional $50 and adds about 1 hour of work. You can select it as an extra when booking. If our team finds these conditions and Heavy Duty was not selected, we will let you know before starting and the $50 fee will be added to your service.

Service cannot be performed if any of the following conditions exist:

• Aggressive or unsecured animals
• Pest infestations (roaches, bed bugs, rodents, etc.)
• Biohazards (bodily fluids, human or animal waste beyond normal pet areas, mold, needles, etc.)
• Water, electricity, or HVAC turned off
• Excessive clutter or hoarding conditions, or unsafe structural conditions
• No access to the property

8. Access to Property

• The client is responsible for providing safe and timely access to the property at the scheduled time.
• Access codes, keys, or entry instructions must be provided in advance. We treat all access information with strict confidentiality.
• The Company is not responsible for triggering security alarms when proper instructions are not provided.

9. Satisfaction Guarantee

If you are not satisfied with your cleaning, please contact us within 24 hours of the service date and tell us which specific areas need attention. Photos are appreciated. We will return to re-clean the unsatisfactory areas at no additional cost.

The satisfaction guarantee covers only the areas included in the original service. It does not apply to new areas, to areas the client has altered or used after cleaning, to recurring issues caused by property conditions, or if the dissatisfaction is unrelated to the cleaning service provided. Refunds are not offered in place of a re-clean.

10. Damage & Liability

• 5 Star Cleaning is fully insured. In the event of accidental damage caused by our team, please notify us within 24 hours of the service.
• Please put away or secure jewelry, cash, heirlooms, artwork, and other items of extraordinary or sentimental value. We are not responsible for such items unless they were disclosed and secured in advance.
• We are not responsible for damage to improperly secured or pre-existing fragile items.
• We are not liable for damage resulting from pre-existing conditions (scratched surfaces, loose fixtures, worn-out finishes, etc.) or from items already damaged before service.
• Our maximum liability for any single incident is limited to the cost of the cleaning service provided on that date.
• The Company is not responsible for loss or theft of items not reported within 24 hours of service.

11. Health, Safety & Interruptions

• Clients must disclose any known hazards, including mold, pest infestations, biohazardous materials, or unsafe structural conditions before service.
• Our team reserves the right to leave the premises if they feel their safety is at risk, including due to unsafe or abusive behavior by anyone at the property. In that case, the client remains responsible for the full service total, without refund.
• If pets, other workers, or other interruptions prevent our team from working, additional time or fees may apply.
• We use professional-grade cleaning products. Please inform us of any allergies or product restrictions in advance. Eco-friendly products are available on request.

12. Non-Solicitation of Employees

Clients agree not to directly hire, solicit, or employ any current or former 5 Star Cleaning team member for a period of 12 months after their last service. Violation of this clause may result in a referral fee of $1,500.

13. Communications

By booking, you agree that we may contact you by phone, text message, WhatsApp, or email about your appointments, billing, and service updates. Marketing messages are sent only if you opt in, and you can opt out at any time.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas. Any disputes arising under these Terms shall be resolved in the courts of Dallas County, Texas.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with a new "Last updated" date. Continued use of our services after changes constitutes acceptance of the new Terms.

16. Contact Us

For questions about these Terms, please contact us: